Error Messages


This section contains a list of all the error messages that can occur while using the website with an explanation of their meaning and the web pages on which they may appear.



An email address is in an invalid format. Please re-enter.

An email address is in an invalid format.

Reports > Email Reports

Reports > Late Orders

Admin > Account


An error occurred. The System Administrator has been informed. Please try again later.

An unexpected error has occurred. The details have been sent to Logwood so that the cause can be investigated. The best course of action would be to logout, login and retry.

Reports > Email Reports

Reports > Late Orders

Prep > Assign Images

Prep > Kitchen Types

Prep > Send Images

Admin > Account

Admin > Status


At least one day of the week must be selected.

There is a checkbox for each day of the week and at least one must be checked in order to run the report.

Reports > Email Reports


Both passwords must be the same.

When resetting the password, both the new password and repeat password must be the same .

Admin > Account


Duplicate Username. Please enter a different Username.

The entered username already exists and duplicates are not permitted.

Admin > Account


Failed. There were [nn] errors. Please re-import the file from the site as it may now be corrupt.

The selected file failed to save completely and it may be that one or more lines are now have not updated.
The file should be re-imported again from the site.

Files > Edit Files


Invalid database. Please reselect search options.

The selected database is no longer valid. Reselect the search options and try again.

Reports > Late Orders


Invalid selection. Please reselect search options.

The entered minutes or dates are in an invalid format. Re-enter and try again.

Reports > Late Orders


The date must be in the format DD/MM/YYYY. Please re-enter.

A date field is only permitted in the format DD/MM/YYYY.

Reports > Email Reports

Reports > Late Orders


The date must be in the format DD/MM/YYYY hh:mm. Please re-enter.

A date field is only permitted in the format DD/MM/YYYY hh:mm.

Files > Import

Files > Rebuild

Files > Edit Files

Files > Send Ad-Hoc Files

Admin > Status


The End Date cannot be in the future.

In order for this report to run, the end date cannot be in the future.

Reports > Email Reports

Reports > Late Orders


The End Date must be in the past.

In order for this report to run, the end date must be in the past

Reports > Email Reports


The highlighted field is compulsory. Please enter a value.

The highlighted field has not been entered.

Reports > Email Reports

Reports > Late Orders

Prep > Assign Images

Prep > Kitchen Types

Admin > Account


The save comment is compulsory.

When editing a file, it is compulsory to enter a save comment when saving an update.

Files > Edit Files


The Start Date cannot be in the future.

In order for this report to run, the start date cannot be in the future

Reports > Email Reports

Reports > Late Orders


The Start Date must be before the End Date.

In order for this report to run, the start date must be before the end date.

Reports > Email Reports

Reports > Late Orders


The Start Date must be in the past.

In order for this report to run, the start date must be in the past.

Reports > Email Reports


The report query took too long and timed out. Please try again later.

Late Orders Report is very data intensive and can take a long time to run.
If the report fails to finish within two minutes then it will time out and this message will be risplayed.
Please try again later.

Reports > Late Orders


The Start Time must be less than the End Time.

In order for this report to run, the start time must be less than the end time.

Reports > Email Reports


There are multiple errors on this page. These are highlighted in red. Please fix them.

There are multiple errors of varying types, all of which must be fixed before proceeding.

Reports > Email Reports

Reports > Late Orders

Prep > Assign Images


There are no files present for this Customer.

No images have been uploaded for the selected customer.

Prep > Assign Images

Prep > Send Images


There are no kitchens defined for the selected customer.

The selected customer does not have any kitchen types assigned to it.

Prep > Upload Images


There are no matching files for this concept.

There are no files present in the specific folder for the customer and concept. In order to add files, contact Logwood Support.

Files > Send Ad-Hoc Files


There were no results found for the selected criteria. Please reselect search options.

No data matching the search criteria was found.

Reports > Late Orders


There were [nn] errors.

The system failed to create tasks for some of the requests. Please try again later.

Files > Import

Files > Rebuild

Files > Send Ad-Hoc Files


This file cannot been loaded.

The system failed to to load the selected file. Please try again later.

Files > Edit Files